Overview

At Alaska Outfit, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy is designed to make the process easy and straightforward.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date, provided the item meets the following conditions:

  • The item is unused, unworn, and in its original condition.

  • All tags and labels are intact.

  • The item is returned in its original packaging.

Non-Returnable Items:

  • Customized or personalized items.

  • Items purchased on clearance or final sale.

  • Gift cards.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email our customer support at support@alaskaoutfit.com with your order number and reason for the return.

  2. Wait for Approval: Our team will review your request and provide you with a Return Authorization Number (RAN) and instructions on how to proceed.

  3. Ship the Item: Package the item securely and ship it to the address provided by our team. Ensure you include the RAN in your return package.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed to your original payment method within 7-10 business days.

  • Partial Refunds: In some cases, partial refunds may be granted for items not in their original condition or returned after the 30-day window.

  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item was damaged or defective.

4. Exchanges

We accept exchanges for a different size, color, or replacement for a defective item. To request an exchange, please follow the same process as initiating a return.

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery with photographs of the issue. We will arrange for a replacement or provide a full refund, including shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund after the processing time, please:

  1. Check your bank account or payment method statement.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If the issue persists, contact us at Admin@alaskaoutfit.com.

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